Troubleshoot Registration Issues

Troubleshoot issues with endpoint registration

Troubleshoot issues with gateway

Troubleshoot CUCM and VCS registration

Troubleshoot database replication issues in Cisco Unified Communications Manager, VCS and Expressway


Troubleshoot Call Setup Issues

Troubleshoot intersite call setup issues

Troubleshoot intrasite call setup issues

Troubleshoot multipoint calls

Troubleshoot offnet call setup issues

Troubleshoot the dial plan

Troubleshoot one way audio and video

Troubleshoot and analyze call set up


Troubleshoot Call Control Discovery and ILS

Troubleshoot Service Advertisement Framework Forwarder issues

Troubleshoot Service Advertisement Framework Client Control issues

Troubleshoot Service Advertisement Framework Call Control Discovery issues

Troubleshoot URI dialing/ILS

Troubleshoot H.323 and SIP traces/logs/debug


Troubleshoot Application Issues

Troubleshoot Cisco Extension Mobility issues

Troubleshoot Cisco Unified Communications Manager Device Mobility issues

Troubleshoot Cisco Unified Mobility issues


Troubleshoot Media Resources

Troubleshoot conference bridges (IOS router, MCU, TelePresence server)

Troubleshoot transcoders

Troubleshoot MTP

Troubleshoot conferencing issues (meeting room/ad hoc conference rooms, maximum participants, and common conference wide settings)


Troubleshoot Call Quality Issues

Troubleshoot dropped calls

Troubleshoot audio quality issues

Identify general network issues related to video

Troubleshoot video signal quality issues


Troubleshooting Video Conferencing Architecture

Use TMS to troubleshoot systems managed by TMS

Troubleshoot an endpoint (logs, traces, and audio/video)

Troubleshoot bandwidth mis-match between endpoints and infrastructure