Troubleshoot issues with endpoint registration
Troubleshoot issues with gateway
Troubleshoot CUCM and VCS registration
Troubleshoot database replication issues in Cisco Unified Communications Manager, VCS and Expressway
Troubleshoot intersite call setup issues
Troubleshoot intrasite call setup issues
Troubleshoot multipoint calls
Troubleshoot offnet call setup issues
Troubleshoot the dial plan
Troubleshoot one way audio and video
Troubleshoot and analyze call set up
Troubleshoot Service Advertisement Framework Forwarder issues
Troubleshoot Service Advertisement Framework Client Control issues
Troubleshoot Service Advertisement Framework Call Control Discovery issues
Troubleshoot URI dialing/ILS
Troubleshoot H.323 and SIP traces/logs/debug
Troubleshoot Cisco Extension Mobility issues
Troubleshoot Cisco Unified Communications Manager Device Mobility issues
Troubleshoot Cisco Unified Mobility issues
Troubleshoot conference bridges (IOS router, MCU, TelePresence server)
Troubleshoot transcoders
Troubleshoot MTP
Troubleshoot conferencing issues (meeting room/ad hoc conference rooms, maximum participants, and common conference wide settings)
Troubleshoot dropped calls
Troubleshoot audio quality issues
Identify general network issues related to video
Troubleshoot video signal quality issues
Use TMS to troubleshoot systems managed by TMS
Troubleshoot an endpoint (logs, traces, and audio/video)
Troubleshoot bandwidth mis-match between endpoints and infrastructure